Washington, DC | Tahoe City, CA | San Francisco, CA
Also known as: citizentools
Listening is the most important skill I bring to helping my clients succeed. As an analyst, I listen to what the data are trying to say. As a technologist, I listen for the design that's trying to emerge from the database, program, and interface structures. As a project manager, I listen for opportunities to speed up our progress and for uncertainties that put deadlines at risk. But most of all, I listen to people. They've been my real education The kitchen designer, whose rueful story about a five thousand dollar misunderstanding taught me where to focus the sales effort for our web-based collaboration tool. The factory workers, whose jokes and complaints disclosed how plant management was undermining acceptance of production automation. The three person agency legal team, who revealed, under my prodding, that they had three very different visions of how their new website would engage stakeholders. The virtual phone bank caller, whose get out the vote strategy was spot-on, but exactly contrary to what the campaign expected him to do. Careful listening to clients helps me discover the concrete benefits new processes and technologies will provide specifically to them, thus focuses product development, and thus makes complex systems successful in organizations. Specialties Project management proposal development and sales software design development (PHPPythonJavascript) and user interviews and organizational strategy, design, and change.
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