Service Engineering Operations Manager with extensive experience in customer service and product delivery, as both a leader and individual contributor. Proven ability to manage a P&L, yielding 30%-40% margins; achieved through the development of value propositions, increased contract sales, and decreased operating expenses. Demonstrated ability to lead engineers through organizational change and process development; resulting in greater than 20% increased resource efficiencies. Graduate level education in leadership and management, leveraging over twenty years of accomplishments in technical support, system testing, and product release project management. – Customer focused on delivering quality products and service – Results driven, prioritizing, setting expectations, and delivering to commitments – Applies analytical and critical thinking in problem analysis – Thinks strategically to achieve short term results and long term growth – Flexible and adaptable to changing situations – Effectively maintains communications across virtual and centralized workforces – Fosters an environment of cooperation, continuous learning, and shared recognition – Technical Aptitude in two-way radio systems and IP networking – Strong learner, continuously expanding interpersonal and technical skills Career objective is to further engage in high-touch customer opportunities, delivering quality products and services; Leading cross-functional teams on problem solving projects which contribute to an organization’s competitive advantageread more ...read less ...
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