Binh’s CRM work has covered a wide range of industries including healthcare, pharmaceutical, information technologies, telecommunications, call centers, banking, sales, and service sectors. Binh has excellent communications skills as well as people skills. He has a high level of attention to detail and perfection and is also a pleasure to work with. Highlights: • More than 12 full life-cycle implementations covering a wide range of industries and technologies • Experiences in international work by having worked in the UK, Germany, and China • Managed offshore team in China and onshore team in U.S. • Involved in the founding and growth of Envisage Solutions, a boutique CRM service provider • Managed development of a Call Center training system which enabled the client to save millions of dollars annually in training infrastructure cost and reduced turnover rates among its CSRs and an increase in customer satisfaction.. • Former Captain USAF Specialties Customer Relationships Management, Siebel, Oracle Database, Integrations, Systems Architecture, Salesforce read more ...
  • salesforce.com
  • crm experts
  • Baylor University
  • Western Hills
  • Crm Solutions.net - Binh Do
  • Senior Consultant At Ernst & Young

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