Sixteen years of solid operations, account management, and people leadership experience utilizing strategic planning, communications, analytical, consultative and problem-solving skills. Extensive knowledge of Payments/Card Services and Pharmacy Benefit Management industries. Extensive experience with operational services, technical products and processing, and CRM methodology for relationship management. Regarded as a results-driven and proactive team leader who consistently delivers on objectives with superior customer satisfaction for clients and teams managed. Specialties - Technical Account Management - Developing Client Relationships - Project Management (PMI Certified) - Solutions & Sales Support - Business & Technology Integration - Ops Management - Policy & Procedure Development - People Leadership & Performance Management - Performance Improvement - Full Spectrum of Payments Products: Consumer Credit, Commercial, Debit, Acquiring, eCommerce, Risk Management, Private Label, etc. - Healthcare claims processingread more ...read less ...
Project Management Institute
University Of Missouri-columbia
Senior Manager
Strategic Account Leader
Global Relationship Management At Elavon
Client Benefit Administration At Express Scripts
Clinical Operations At Express Scripts
Account Vice President At Mastercard
Customer Operations Support Representative At Mastercard Worldwide
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