Dave Nolan in New York, NY | Nwtc - Uwgb

Dave Nolan

Male, 57 years old

Analyzed sales, expenses, and obsolescent parts levels weekly to maintain profitability. Monitored daily operating reports, broken down by employee in a daily, weekly, monthly format and communicated via daily morning meetings. Results: #1 in all Bergstrom Saturn stores in Retained Earnings (ACE), 66.1% on a consistent basis. Created a positive and motivating work environment. Produced a level of mutual respect, trust, and accountability, and established daily feedback for communication. Results: High employee retention, virtually zero turnover within department. Managed a profitable and efficient 2 MM/ year parts department with consistent high levels of guest satisfaction. Utilized strong communication skills, created win/win conflict resolution, supervised others and introduced special promotion and incentive programs. Results: Exceeded Customer Satisfaction Index benchmark 17 months in a row. Specialties Active, hands-on leadership, Results based communication, Customer service oriented, P & L responsibility, Commitment to team, Solution based problem solving read more ...