Technology savvy executive with 15+ years of management experience and consistent success in achieving customer satisfaction, cost, productivity and delivery goals. Able to build and lead highly skilled, cross-functional teams encompassing Operations, Help Desk and Information Technology sectors. Effective analyst, problem solver and communicator. Experiencee with full lifecycle Salesforce.com (SFDC) Service & Support as well as general CRM experience. Ability to lead requirements analysis, design, build, testing, and training phases. Level II authorized SFDC consultant and is very knowledgeable on the technical aspects of the SFDC platform. Certifications: Salesforce.com Certified Developer Salesforce.com Certified Administrator GoldMine Certified Trainer GoldSync Certified Certified SalesLogix Developer Specialties CORE COMPETENCIES * 15+ years of Leadership and Management experience * 5 years Project Management expertise * 8 years Software Development Experience (Windows / Web) * 7 years Customer Relationship Management installation, setup & analysis * 3 years experience developing and managing Help Desks * 3 years Health and Safety (OSHA) management & consultingread more ...read less ...
Auburn University
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