Erik started his career over 16 years ago as a telephone customer service rep for an internet service company. He quickly discovered that most of the problems customers encountered originated in small but crucial decisions made during the product design process. He worked his way backward in the product development timeline so that he could help build products that worked well and left users with a smile whenever possible. He's taken this mission to internet staples (Netscape, Yahoo), entertainment dotcoms (musicbank.com), finance (Intuit), eCommerce (Safeway.com) consulting practices (Tangible UX, Digitas-ModemMedia), health care informatics (Intermap), online dating (PlanetOut), localization (eTranslate), and plenty of top shelf brands including Microsoft, Hewlett-Packard, Sephora, Netflix. Specialties + Interaction design in small and large companies + Creating build docs for designers, engineers, product development + Working in various Agile frameworks + Thorough documentation + Quick and dirty documentation + Design management + Delivering on timeread more ...read less ...
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