CUSTOMER CARE EXECUTIVE ? Delivering a consistently superior customer experience A customer advocate that develops organizations that take responsibility for delivering an extraordinary customer experience; one that drives sales and can be marketed as a company differentiator. Expertise spans all operational functions of a global service organization, with emphasis on continuous improvement with profitability. Successful careers in product development, program management, technical marketing and customer support provide depth in developing revenue producing products while continuously reducing costs associated with delivery of pre-sales and in-service support. Recognized by three independent professional associations for delivering best-in-class service operations and practices. • P&L Management • Multi-Industry Service Operations Experience • Metrics / Informatics Driven • Off shoring / Outsourcing / Partner Mgmt • Key Account / In Service Management • B2B and B2C • Reverse Logistics / Supply Chain / Repair Ops • Crisis / Problem / Escalation Management • Program Management / PMO • Continuous Improvement • Training / eLearning / Education • Technical & Field Support, Service Engineering • Process Development & Integration • Regulated Industry Experience (FDA & FAA) Specialties B2B B2C account BIC best practices business development intelligence analyst process change agent NPS crm customer care engineering informatics advocate satisfaction customer service customer elearning field support call center ILS informatics knowledge management leadership logistics performance net promoter offshore outsource P&L product support program project repair service engineering service marketing operations readiness supply chain sustaining tech pubs technical services trainingread more ...read less ...
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National University Mba - International Business
National University Ba
Board Member At 2-1-1 Orange County
Dir Customer Care At Masimo Corporation
Vp Customer Service & Support Operations At Thales Avionics
Dir Customer Support Operations At Quantum
Core Team Leader Program Mgmt At Ast Computer Ast Researchsamsung
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