•Over 10 years of customer service and sales experience. •Over 7 years of experience training and developing staff at all levels. •Over 6 years of experience coordinating carriers, fulfillment centers and vendors. •Over 4 years of call center management experience •Over 2 years developing web content Specialties Technical Proficiencies: PC, DOS, Unix/Windows/Mac OS, Windows Server, LAN/WAN, VPN, TCP/IP, HTML, JavaScript, MySQL, routers/network switches, DCPH, ISS, AD, DNS, virus/network security Software Proficiencies: Microsoft Office Suite (Word, Excel, Access, Power Point, Front Page), Adobe Acrobat, Photoshop/Gimp, People Soft, IEX, Avaya, NICE, SharePoint, Ceridian, Apollo GDS, Glas-Avenue 8.0, Joomla, various ticket systems, e-mail formats and internet navigation.read more ...read less ...
emarketing association
Marshall University
Call Center Analyst At Signature Worldwide
System Administrator - Web Designer At Justice Glass & Supply
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