ITIL v Foundation Certified Technology Solutions Engineer (MCSA, MCSE, ITIL v) with twelve years experience in managing, implementation, sales support, and solving a wide range of complex technology solutions. Highly skilled at understanding business needs and implementing the correct technology solution to meet those needs. Specialties Application Performance Engineering Network Monitoring Tools Server Monitoring Tools End-User Monitoring Tools Application Performance Management Tools Client Relationship Management Staff Supervision and Leadership Standard Operating Procedures Team Building ITIL Process Consulting Training Instruction Product Management and Supportread more ...read less ...
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