An IT Service Management leader with years of progressive experience building and maturing technical support teams. Expertise in client support, service desk, desktop support, systems engineering, trend analysis, process adoption, ITIL, project management and knowledge management. Key strengths are research, strategy, execution, leadership, staff development and management and quality control.
strategy
project management
Devry
Baruch College; Devry
Manager
It
Assistant Manager
Assistant Director
Associate Director
Chairman
Weill Cornell Medical College Wcmc
User Support Group At Weill Cornell Medical College
Senior Support Technician At Weill Cornell Medical College
Computer Support Technician At Weill Cornell Medical College
Faculty Assistant At Devry University
Client Services At Emerging Health It
Knowledge Management At Return Path
Client Services At Montefiore Medical Center - Emerging Health
User Support Services At Weill Cornell Medical College
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