Results oriented, high performing, and driven to excel. Over the past 10 + years, I have gained vast experience by working in different IT operations team positions under increasing levels of responsibility, I have gone from working on the front lines performing first hand technical support and system engineering, to leading and managing high performing IT Teams. Always willing and ready to step up to a challenge and believe in making data driven decisions. I believe that one should never stop learning and always accept a learning opportunity when presented with one. Working in a fast paced environment for a company that is a global leader is what fuels me. I believe in setting high expectations for my teams, performance management, and always putting the customer first. Without the customer, where would we be? Specialties IT Service Desk and Data Center (DC) Operations Management, In-sourcing of Help Desk/Service Desk & DC Ops Services, Incident Management, Problem Management, IT Project Management, Global PC Computing strategies, Network Infrastructure Managment (wired/wireless), performance management, leadership and management of high performing teams, partnering globally, promoting self and career development, policy and procedure creationmanagement, Lean SIx Sigma Project Sponsor and Yellow Belt trained. read more ...
  • ymca
  • cloud computing
  • Cleveland State University
  • Lorain County Community College
  • Manager

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