Nicole Callahan is a Digital Engagement Strategist at the U.S. Department of Educations office of Federal Student Aid (FSA.) As part of the federal governments first Customer Experience Office, the primary focus of FSAs Digital Engagement Group is using social media to provide an enhanced customer service experience for Federal Student Aids million customers. Some of Nicoles major responsibilities include serving as Federal Student Aids lead community manager, coordinating @FAFSAs monthly #AskFAFSA Office Hours, and tracking and analyzing FSAs social data to help improve products, services, processes and content. Nicole is an avid Boston Bruins hockey fan, wannabe foodie and newbie runner. She was recently named one of Fedscoop's Top Most Influential People Under in Gov and Tech and FierceGovernment's Fierce .read more ...read less ...
alpha kappa psi
social media club
The George Washington University - School Of Business
Ies
Universitat Pompeu Fabra
Intern
U.s. Department Of Education
Federal Service Student Ambassador At Partnership For Public Service
New Media Intern Scep At Federal Student Aid
Internet Marketing Intern At Sabre Hospitality Solutions
Admissions Assistantcolonial Vip At George Washington University
Global Wealth Management At Citi Smith Barney
Membership Assistant At Boys & Girls Clubs Of Boston
New Media Analyst - Federal Student Aid At U.s. Department Of Education
Digital Engagement Strategist - Federal Student Aid At U.s. Department Of Education
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