I am a User Experience (UX) consultant, working with clients on the strategy and design of their web sites, mobile apps, and digital products. I help UX leaders formulate a UX strategy and communicate it to stakeholders and business partners through workshops and deliverables. Activities include UX strategy and planning, user research, ethnographic studies, customer video diaries, user segmentation and personas, UX architecture and design, web analytics, alignment with business strategy, competitive benchmarking, and UX road map planning. Current Professional Activities Leading the long-term user experience strategy of a national financial services company, a retailer, and a telemedicine provider UX STRAT Conference and Masterclass Organizer Lead Consultant at Experience Strategy Partners (ESP) Adjunct Professor at University of Georgia, Terry College of Business, Graduate School Book Co-Author, Experience Strategy A Practical Approach For User Experience Leaders (MK, ) UX Strategy and Planning Group Owner, LinkedIn Background Since co-founding ESP in , my clients have included some of the largest and most successful corporations in the world, including The Home Depot, Coca-Cola, SAP, Lowe's, Delta Air Lines, Philips, Macy's and Bloomingdales, Cisco, Georgia-Pacific, Cox Enterprises, ING, and GE, among others. I lead user research, UX strategy, and UX design projects on both a contracted and subcontracted basis, in locations throughout North America, South America, and Europe. I and my team are available for short term projects, as well as longer term retainer engagements. Specialties UX strategy, workshops, user research, e-commerce, multichannel retail, competitive assessments, customer segmentation and personas, customer experience research, ethnography, web analytics, in-context interviews, user experience (UX) design, usability testing, wireframes, user scenarios, video diaries, customer journeysread more ...read less ...
research
web analytics
digital marketing
consumer insights interest group
social media marketing group
Consultant
Chairman
Concept Director
Information Architect At Sapient
User Experience Research And Strategy At Usography
Linkedin Group Owner At Ux Strategy And Planning
Board Member At Haven Of Hope Orphanage
Ux Strategist At Lowe's
User Research And Design Strategy At Razorfish
User Experience Strategist At Macquarium
User Experience Design Strategy At Critical Mass
User Interface Designer At Ibm Global Services
Systems Project Analyst At Lithonia Lighting
Multimedia And Web Projects At Interactive Systems International
User Experience Ux Strategy And User Research At Ux Strategy Group
Director Of User Experience Ux At Retail Ux
Adjunct Faculty At Uga Graduate School Terry College Of Business
User Research At Adaptive Path
Ux Strat Conference And Masterclass Organizer At Ux Strat
Director Of User Experience Ux At Experience Strategy Partners Esp
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