* Ability to establish and maintain project plans, processes and procedures. Knowledge of project budget estimating, planning and preparation. * Extensive experience with requirements gathering and solicitation techniques. * Easily form trusting relationships, establishing rapport and respect with business customers and other staff. * Ability to manage and work with diverse teams of people, including customers, analysts, developers and engineers. * Demonstrated ability to work with vendors, suppliers and internal business units across the business, including different geographical locations. * Knowledge of, and adherence to, project management principles and standards such as PMBOK, BABOK, Prince2, and Scrum. * Strong in crises, quickly identifying deviations from the project plan and managing the activities to bring projects back on plan. Specialties Project management, process improvement, benchmark auditing, and performance improvement. Customer contact centers, including technical support and health insurers.read more ...read less ...
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