Robert G. Howard is the founder of ClearBrick LLC, a company that provides forward-thinking and pragmatic customer experience solutions, best practice research, and services to help companies thrive in the experience economy. He has over 20 years of experience delivering compelling online and offline customer experiences for companies in the retail, consumer packaged goods, and telecommunication industries. Previously, he was a Partner at Deloitte Consulting where he was a leader in the Consumer Business Industry Practice and Information Technology Service Line. Robert has authored multiple articles and books including “The Customer Experience Fiasco†and “7 Steps to Customer Experience Domination.†Robert lives in the Kansas City metro area and has an MBA and BS in Computer Science from the University of Kansas. Specialties Customer Experience Design & Ideation | Customer Experience Transformation | Digital Marketing & read more ...read less ...
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