Motivated Customer Care professional with years of experience supporting performance of inbound call centers and customer service organizations. Proven leader in development of high-performing teams in dynamic, fast-paced environments. Demonstrated history of innovation through rebuilding teams, defining and improving departmental work processes. Dynamic and versatile able to navigate and lead others through change with ease. Specialties Call center operational communication, leadership development, coaching, and virtual team leadership.read more ...read less ...
coaching
mentoring
budgeting
writing
event planning
customer service
process improvement
program management
change management
leadership development
operations management
women 2.0
Western Washington University
North Kitsap High School
Olympic College
Manager
Communications
Senior Manager
Customer Experience
Recognition
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