Scott King in Dallas, TX | North Lake College - North Garland High School

Scott King

Male

Dallas, TX

IT Operations executive with a broad range of experience managing technical and administrative teams, responsible for all aspects of operations. My organizations have consisted of data centers in multiple geographic locations, , servers, warehouse and inventory management, implementation, change management, call centers, network and server support organizations. I excel in turnaround situations. I have a proven track record of significantly improving the organizations I have managed. My management style focuses on employee development, customer service, KPI's (Key Performance Indicators) and repeatable process. This method allows the organization to deliver world class customer service, while controlling costs and keeping employee satisfaction high. My golden rule for customer service - Measure what is important to your customers, build a metric baseline and then develop an improvement plan based on measurable goals. Employees respond well to targets that they can see every day. By giving your team a finish line they can see, everyone pushes harder and achieves more. My golden rule for budgets - Cost vs. benefit. Will this expense reduce risk, improve satisfaction or provide other benefits that is worth the cost. If the expense doesn't make the company better, then it should be eliminated. My golden rule for metrics - If the metric doesn't get someone out of their chair or cause an action, then the metric is simply noise and should be eliminated. My strengths include - Building customer focused teams - Manager and employee development - Developing organizational baselines - Defining metrics to efficiently manage each team and business unit - Identifying inefficiencies within an organization and finding more efficient methods - Identifying opportunities to reduce cost - Implementing policy, process and procedures to improve efficiency and effectiveness wherever possible - Managing to a budget and cost control Specialties Operations Management, Budget Planning and Control, Metrics, Data Centers, Implementation, ITIL, Change Management, Problem Management, Capacity Management, Server Support, Call Centers and detailed project management. read more ...