Richmond, VA | King George, VA
Quality professional with over 14 years expertise in compliance, policy and procedure establishment, staff development and training, and providing outstanding customer service. Career highlights include complaint intake in a call center environment, creating and reviewing departmental and global procedures and processes, adherence to regulations and maintaining inspection readiness, database management and enhancement reviews, and training program development and delivery. Strong organizational skills and an effective leader successful in establishing global complaint intake departments and consolidation of call centers. Specialties Compliance and Business Processes, Training Program Management and Curricula Development, Project Management, Customer Service and Personnel Management, Six Sigma Red Belt, User Group and Annual Complaint Meeting Facilitator, Global Procedures and Processes, Database master Data Management and Validation Testing, Mortgage Insurance Processing, Bank Teller, Retail Management
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