Also known as: benner
A senior manager with years of leadership experience in services, support, knowledge and project management roles. A strategic thinker who believes strongly in creating the best possible experience for the customer and consistently pushes for investments in leading edge technologies. Excellent communication skills, combined with the ability to build relationships and foster collaboration across organizations. Strong people management experience in culturally diverse and globally distributed teams. Able to achieve a successful balance between driving immediate results and investing in long term staff development. Well-equipped to build processes and teams from the ground up. Thrives in a fast-paced, rapidly changing environment. Specialties - Leadership and management of services and support teams - Strategic planning and development of services and support business in computer software industry - Program and Project management with specialty in knowledge and content management, knowledge centered support, self-service portal development, CRM and social software technology - Technical account management - Services Product management - Customer service training - Change Management
Studio City, CA | Los Angeles, CA
Also known as: benner
I write for the TV show Bob#s Burgers.
