Also known as: jronaldlee
Operations executive that is passionate about building and managing highly motivated teams that deliver world class service while improving cycle times and reducing costs in high volume, complex, client facing business units. Senior leader that transforms underperforming teams to exceed corporate objectives and drive customer satisfaction. Proven at developing and executing business plans to dramatically improve service delivery. Skilled at data trending and aggregation to identify key performance metrics. Adept at developing strategic initiatives and developing marketing efforts to create competitive differentiation. Passionate about mentoring leadership and creating highly engaged and motivated work teams to exceed customer and client expectations. MBA and Six Sigma Black Belt adept at leading in high volume environments, large budgets, and supporting multiple verticals. Expert at leveraging people management, procedural change, and technology development to improve performance while enhancing quality and reducing costs. Specialties Process Improvement Operations Leadership Customer and Client Service Six Sigma Forecasting and Statistical Analysis Contact Center Management Negotiation
