Also known as: texaschix
Ensured audit readiness for natl. svcs A pre-audit indicated an audit failure wpossible loss of SEC cert. I validated IDd areas of non-compliance, notified proc. owners jointly created action plans to improve proc. Bus. functions stakeholders were engaged when they were impacted by improvement actions. The org. passed the audit. Advocate between natl. bus. ops VP area ops I resolved unique issues IDd common proc., which I transformed into natl. procedures wmeas. leading to decreased proc. redundancies, HC savings. Developed dB to support The Balanced Scorecard I communicated reqmts. to programmers streamlined the application to become flexible adaptable to eliminate programming time, testing costs. The application is for exec. Mgmt. reviews wbus. Meas. tied to goals strategies driven by key bus. proc. Natl. PM for WW Customer Relationship Mgmt. (CRM) I ensured US natl. svcs. reqts. were incorporated into common proc. data systems being developed. I ensured educ. training materials included CRM references. Team lead for cross-functional natl. teams I performed an exam. of areas of the bus. to develop common proc. processes wrote training. For cascade to mgmt. And employees. Dev. managed a team award program based on Baldrige I wrote a Team Excellence Award handbook. The program promoted teamwork in bus. units. The AQP recognized my work requested that I be a regional natl. judge for their team award. Doc. mapped processes for HW prod. dev. svc. planning As a result of IBMs sale of a printer plant to Lexmark, the need for proc. doc. was necessary. Ownership of this proc. had to be defined for the contract being drafted by the legal team. I led this project. Dir. for Municipal Util. Dist. Master Dist. Board, Denton County, Texas, I am part of a taxing authority to sell bonds to provide water, wastewater treatment, storm sewer maintenance, fire protection within our municipal area. Specialties Certified Master Black Belt in Six Sigma Quality Organizational Optimization Certified Black Belt Six Sigma Analysis Design Implementation Certified Green Belt Six Sigma in Six Sigma Quality Certified Manager in Process Improvement Excellence Innovation ISO Lead Assessor Balanced Scorecard Business Methodology Strategy Project Program Management, Public Funds Investment Training Texas Alcoholic Beverages Certification for Seller Training
