Atlanta, GA | Chamblee, GA | Birmingham, AL
•Led a cross-functional team to develop the business case and build a specialized solution targeted to the healthcare and high-tech verticals in Europe and the US. •Developed a new product opportunity pipeline for UPS with over $2 billion in potential revenues. •Identified and implemented customer experience initiatives that reduced UPS churn and positively impacted customer satisfaction by over 5 percentage points. •Created a new customer segmentation approach to target a specific group of customers with 30% greater profitability potential. •Achieved over $100 million in revenues for a new product within 3 years of launch for which we received the Georgia State University, J. Mack Robinson “Max†marketing award for excellence.
Monica Shroff lives in Charlestown, Massachusetts, but has also spent time in Boston, Massachusetts.
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