Atlanta, GA | Chamblee, GA | Birmingham, AL
•Led a cross-functional team to develop the business case and build a specialized solution targeted to the healthcare and high-tech verticals in Europe and the US. •Developed a new product opportunity pipeline for UPS with over $2 billion in potential revenues. •Identified and implemented customer experience initiatives that reduced UPS churn and positively impacted customer satisfaction by over 5 percentage points. •Created a new customer segmentation approach to target a specific group of customers with 30% greater profitability potential. •Achieved over $100 million in revenues for a new product within 3 years of launch for which we received the Georgia State University, J. Mack Robinson “Max†marketing award for excellence.
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