Relentless in driving improvements in the customer experience. I help our clients create and sustain a differentiated experience - for customers, employees, and shareholders. Specialties Customer Experience Management, WCMECM, Enterprise Feedback Management systems, Net Promoter Score (NPS), Project Management, Customer Service Management, SPSS Text Analysis, Customer Segmentation and Database Marketing, SQL Database, Social Media Integration, Outdoor Specialty Retail, Website Usability Analysis, Contact Center Managementread more ...read less ...
e-commerce
analysis
seo
web analytics
social media
social networking
online marketing
strategic planning
business strategy
customer service
team building
digital marketing
indiana university alumni network
social media & community 2.0
Harvard University
Colorado State University
University Of Iowa
Indiana University Bloomington
Mvhs
Retail
Senior Consultant
Customer Experience Manager At Sierra Trading Post
Assistant Manager At Rei
Supervisor At Rei
Keyholder At Eastern Mountain Sports
Customer Experience At West Monroe Partners
Office Coordinatoradjunct Faculty At Naropa University
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