More than years in the Telecommunications and Contact Call Center industry with expertise in Enterprise Voice, Data and Video, Video Security Networking design, management and implementation. More then years of direct management experience Operations, Projects and Pre-Sales Support Direct Management Experience of multi-hundred thousand seat (based on location) Contact Center operations Expertise in Telecommunications Management, Call Center Operations Management, including IVR, Project Management and Service Management Excellent Verbal, Written and Presentation skills. Strong Analytical Skills. Experienced in most horizontal application markets and vertical industry markets. Experienced in network and system integration with various industry networking leaders. Specialties Expertise in Management of People Technology in areas of Telephony, Voice (TDM)VoIP, Carriers, ContactCall Centers, Voice User Interface IVR, WFM, QAMonitoring, Video, Wireless, Metrics, Reporting, Benchmarking, UC. Technology Conversion planning, design, management, implementation. Disaster Recovery Business Continuity Planning. Project Management locally globally Vendor Portfolio Develoment Management Expertise with MS Office, Visio, Project Sharepoint, plusread more ...read less ...
toledo
technology
training
michigan
detroit
m2m
cloud computing
unified communications
usa job & career network
telecom executives business network
telecom professionals
job & career network
Riverview Community High School
University Of Phoenix
Skyline College
Dale Carnegie And Associates
A Href Eduuniversity-of-phoenix-17787 University Of Phoenixa
A Href Eduskyline-college-21020 Skyline Collegea
Project Manager
Technical Project Manager -for Bank Of America At Genesis10 For Bank Of America
Project Manager - Contract At V2softstate Of Michigan
Manager Voip Communications At Central Transport
Office Application Supportmortgage Planner At Flagstar Bank
Solutions Integration Architect At Siemens Enterprise Networks
Advisory Network Systems At Siemens
Advisory Network Systems Engineer At Siemens Enterprise Communications
Technical Project Manager - Genesis10 For Bank Of America At Genesis10 For Bank Of America
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