Bloomfield Hills, MI | Detroit, MI
Also known as: jdrmichigan
More than years in the Telecommunications and Contact Call Center industry with expertise in Enterprise Voice, Data and Video, Video Security Networking design, management and implementation. More then years of direct management experience Operations, Projects and Pre-Sales Support Direct Management Experience of multi-hundred thousand seat (based on location) Contact Center operations Expertise in Telecommunications Management, Call Center Operations Management, including IVR, Project Management and Service Management Excellent Verbal, Written and Presentation skills. Strong Analytical Skills. Experienced in most horizontal application markets and vertical industry markets. Experienced in network and system integration with various industry networking leaders. Specialties Expertise in Management of People Technology in areas of Telephony, Voice (TDM)VoIP, Carriers, ContactCall Centers, Voice User Interface IVR, WFM, QAMonitoring, Video, Wireless, Metrics, Reporting, Benchmarking, UC. Technology Conversion planning, design, management, implementation. Disaster Recovery Business Continuity Planning. Project Management locally globally Vendor Portfolio Develoment Management Expertise with MS Office, Visio, Project Sharepoint, plus
