Highly accomplished, dynamic Customer Service leader with distinguished career leading operations and improvement initiatives to achieve best-in-class customer experiences. Repeated success guiding teams to improve customer satisfaction scores, reducing costs, and delivering on broad strategies. Skilled in balancing companys best interests with customer needs to achieve business goals. Expert leader and coach with proven record of motivating high-performing teams to exceed both personal and organizational objectives. Nationally recognized leader and speaker of Social Media Support and Community strategies. Specialties CallContact Center Management Customer Success Management Profit Loss (PL) Management Project Program Management Social Media Support read more ...read less ...
coaching
community
mashable
social media
strategic planning
dunkin' donuts
customer service
team building
process improvement
program management
change management
leadership development
operations management
business process improvement
Senior Customer Service Manager At Capital One
Board Member At Neccf - Northeast Contact Center Forum
Director Of Customer Support & Community Management At Constant Contact
Sr. Program & Project Manager At Capital One
Credit Authorizations And Customer Service Supervisor At Tiffany
Principal At The Pace Of Service
Head Of Customer Care And Cultivation At Perkstreet Financial
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