Boston, England | Boston, England | Boston, MA
Also known as: micpace
Highly accomplished, dynamic Customer Service leader with distinguished career leading operations and improvement initiatives to achieve best-in-class customer experiences. Repeated success guiding teams to improve customer satisfaction scores, reducing costs, and delivering on broad strategies. Skilled in balancing companys best interests with customer needs to achieve business goals. Expert leader and coach with proven record of motivating high-performing teams to exceed both personal and organizational objectives. Nationally recognized leader and speaker of Social Media Support and Community strategies. Specialties CallContact Center Management Customer Success Management Profit Loss (PL) Management Project Program Management Social Media Support
