• 14 years experience in multi-campus environments managing telecommunications systems and staff; analyzing services; evaluating and recommending systems enhancements; and coordinating/implementing technology projects. • 8 years providing and interpreting ACD group statistical reports for supervisors / managers; analyzing LEC invoices for accuracy, and calling patterns for abuse and fraud detection. • 5 years teaching telecommunications, customer service, and communication skills to adult students in college and business classroom environment. • 75+ articles published in technology providers online newletters since 2005. Topics including telecom technology, social media, communication skills, call centers, customer service, and personal improvement. • CompTIA Network+ certification Leadership and Volunteer Activities o Volunteer for a Crossroads Career Network career networking ministry. o Co-Leader of 7-session career guidance course. o Co-Facilitator of a monthly discussion group. o President of VHA Georgia Telecom Manager Council. o Member of DeKalb Medical Center Emergency Management Committee. Federal Government Experience • Assigned moderate risk security level in April 2008 (e-QIP and SF-85P completed). • Received Personal Identity Verification (PIV) Credentials in April 2008. • Contractor for Department of Homeland Security HSPD-12 project. Assigned to Internal Revenue Service in Chamblee, Georgia. Specialties Mike actively promotes personal improvement, effective communication skills and excellent customer service by training, coaching and encouraging.read more ...read less ...
writers
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social media
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Georgia Perimeter College
Oglethorpe University
Writer At Freelance
Manager At Applus Technologies
Contractor At L1 Identity Solutionskelly Fedsecure
Call Center Manager At Woolfson Eye Institute
Telecommunications Manager At Dekalb Medical Center
Telecommunications & Office Services Supervisor At Atlanta Casualty Companies
Adjunct Faculty Technical Instructor At Gwinnett Technical College
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