Also known as: mitchnotes
• 14 years experience in multi-campus environments managing telecommunications systems and staff; analyzing services; evaluating and recommending systems enhancements; and coordinating/implementing technology projects. • 8 years providing and interpreting ACD group statistical reports for supervisors / managers; analyzing LEC invoices for accuracy, and calling patterns for abuse and fraud detection. • 5 years teaching telecommunications, customer service, and communication skills to adult students in college and business classroom environment. • 75+ articles published in technology providers online newletters since 2005. Topics including telecom technology, social media, communication skills, call centers, customer service, and personal improvement. • CompTIA Network+ certification Leadership and Volunteer Activities o Volunteer for a Crossroads Career Network career networking ministry. o Co-Leader of 7-session career guidance course. o Co-Facilitator of a monthly discussion group. o President of VHA Georgia Telecom Manager Council. o Member of DeKalb Medical Center Emergency Management Committee. Federal Government Experience • Assigned moderate risk security level in April 2008 (e-QIP and SF-85P completed). • Received Personal Identity Verification (PIV) Credentials in April 2008. • Contractor for Department of Homeland Security HSPD-12 project. Assigned to Internal Revenue Service in Chamblee, Georgia. Specialties Mike actively promotes personal improvement, effective communication skills and excellent customer service by training, coaching and encouraging.
