4,597 Matches for Scott Thomas

Scott O. Thomas

Fort Worth, TX | Dallas, TX

Also known as: scottothomas

As a seasoned industry executive, Scott brings a unique and highly valued combination of strategy, process, technology and leadership experience to contact center consulting. He shows clients how technology can add strategic value and how to best synchronize corporate strategy with the voice of the customer. Scotts firm grasp of real-world contact center solutions has spanned years of hands-on operational experience. During his career, he held a variety of leadership positions everything from Call Center Manager to Operations Executive. Scotts contact center leadership experience was fine-tuned at BellSouth, starting in the wireless division in the early days of cellular, and eventually moving to the start-up ISP division to lead contact center operations at BellSouth.net As a Senior Partner at TPC, Scott helped develop and launch the award winning Customer Driven Management (CDM), a hosted application that leverages the voice of the customer to improve employee performance. Scott has also co-authored a book, Ideas at Work, and is a frequent columnist and contributor in industry publications such as Customer Think, Contact Professional Magazine, and Contact Center World, and has presented at conferences around the globe such as ICMI, ACCE, Call Center Demo, IBTTA, AMA, IQPC, and others. His consulting clients have included some of the most recognized organizations in America DELL, Teleflora, Ambit Energy, North Texas Tollway Authority, MDX, South Bay Expressway, FedEx, Delta Airlines, and many more. In addition to operational, leadership and strategic consulting, Scott has extensive knowledge of and experience with CRM, Voice of the Customer, CTI, CMS, IVR, ACD, Email Management, Workforce Management, and Performance Management systems and technology. Specialties Customer Driven Management Voice of the Customer Cloud Based Applications Business Development Customer Engagement Email Management (Reputation Management Email List Hygiene) Leadership Training and Strategies Contact Center Strategies Frontline Staff Development Programs Customer Experience Management Process Change Consulting Workforce Management Quality Management Speaking (One-day Seminars, Keynotes) Management Coaching

Scott Thomas

Atlanta, GA

Also known as: scottmthomas

Scott Thomas lives in Atlanta, GA. He went to school at the Shiloh High School and Queens University Of Charlotte. He works for Leadership Consultant At Pi Kappa Phi Fraternity in the capacity of Manager. Executive Suite is his all-time favorite film.

• #Shiloh High School
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Scott Thomas

New York, NY

Also known as: apt_guy

Scott Thomas lives in New York, NY.

Scott Thomas

East Lansing, MI | Lansing, MI

Also known as: scottatstate

Scott Thomas is a recent graduate of Michigan State University where he earned a bachelor's degree in communication with a specialization in public relations. During his time at MSU, Scott was an active member of the Public Relations Student Society of America and volunteered with organizations such as Relay for Life and St. Jude Children's Research Hospital. Scott has two years of combined professional experience through internships in both agency and corporate settings. Most recently, he spent a summer working with the corporate communications and investor relations team at Valassis Communications, a publicly traded media and marketing services company. Through his internships, Scott has gained experience in executive communication, marketing, public affairs and strategic communication planning. Scott is seeking a full-time position in communications or marketing. He is particularly interested in opportunities within the Greater Los Angeles and Silicon Valley areas of California. Specialties Adobe CS5: Design Standard, AP writing fundamentals, basic video and audio editing, copywriting, external communication, internal communication, media relations, SEO

• #Michigan State University