46 Matches for Scott Thomas from Dallas, Texas, USA

Scott O. Thomas

Fort Worth, TX | Dallas, TX

Also known as: scottothomas

As a seasoned industry executive, Scott brings a unique and highly valued combination of strategy, process, technology and leadership experience to contact center consulting. He shows clients how technology can add strategic value and how to best synchronize corporate strategy with the voice of the customer. Scotts firm grasp of real-world contact center solutions has spanned years of hands-on operational experience. During his career, he held a variety of leadership positions everything from Call Center Manager to Operations Executive. Scotts contact center leadership experience was fine-tuned at BellSouth, starting in the wireless division in the early days of cellular, and eventually moving to the start-up ISP division to lead contact center operations at BellSouth.net As a Senior Partner at TPC, Scott helped develop and launch the award winning Customer Driven Management (CDM), a hosted application that leverages the voice of the customer to improve employee performance. Scott has also co-authored a book, Ideas at Work, and is a frequent columnist and contributor in industry publications such as Customer Think, Contact Professional Magazine, and Contact Center World, and has presented at conferences around the globe such as ICMI, ACCE, Call Center Demo, IBTTA, AMA, IQPC, and others. His consulting clients have included some of the most recognized organizations in America DELL, Teleflora, Ambit Energy, North Texas Tollway Authority, MDX, South Bay Expressway, FedEx, Delta Airlines, and many more. In addition to operational, leadership and strategic consulting, Scott has extensive knowledge of and experience with CRM, Voice of the Customer, CTI, CMS, IVR, ACD, Email Management, Workforce Management, and Performance Management systems and technology. Specialties Customer Driven Management Voice of the Customer Cloud Based Applications Business Development Customer Engagement Email Management (Reputation Management Email List Hygiene) Leadership Training and Strategies Contact Center Strategies Frontline Staff Development Programs Customer Experience Management Process Change Consulting Workforce Management Quality Management Speaking (One-day Seminars, Keynotes) Management Coaching

Scott Thomas Age 49

Dallas, TX

Scott Thomas lives in Dallas, TX.

Scott E. Thomas Age 44

Dallas, TX | Allen, TX | Anna, TX

Also known as: italianbonez

Scott Thomas lives in Dallas, TX, but has also spent time in Allen, TX and Anna, TX. He is a 1997 graduate of Sam Houston State University. Companies in which he has a work history include Tech and Dope. Scott loves watching Csi and Csi Shows. Hard Candy is one of his all-time favorite films. Some of Scott relatives are Kristin A Thomas, Edward E Thomas, Bobbie F Thomas and Kristin Ada Thomas.

• #Sam Houston State University

Scott Thomas Age 36

Dallas, TX | Appleton, WI | Green Bay, WI

Also known as: error

Scott Thomas lives in Dallas, TX. Other places in which he has lived are Appleton, WI and Green Bay, WI. He has worked for Usaf Reserves, Millitary, Usaf Active and Usaf National Guard. Scott loves listening to Atreyu, Tool, Mudvayne, Slipknot, Glassjaw, Soulfly, Deftones, Flyleaf, Seether, Haggard, Crossbreed, Hip Hop Music, American Head Charge, The Used, Fear Factory, Hed Pe, Coal Chamber, Methods Of Mayhem and Thine Eyes Bleed. Among his favorite TV shows are Csi, Six Feet Under, Viva La Bam, Discovery Channel, Dirty Jobs and Aqua Teen Hunger Force. Scott loves the movies Anchorman, Underworld, Godfather, Family Guy, Robot Chicken, Kill Bill, Gone In 60 Seconds, Enemy At The Gates, Harold & Kumar, Behind Enemy Lines and Interview With A Vampire.

• #Clintonville Hi