Los Altos, CA | San Jose, CA | Fort Morgan, CO
Also known as: kenw0017
Experienced technology leader and manager. Domain expert in multi-channel contact centers, IVR, VoIP and telephony. Co-founded Edify Corporation and helped it grow through an IPO and subsequent acquisitions. As a VP of Engineering, managed groups of engineers to develop, ship, and maintain software products for call centers and self-service applications for voice, internet and mobile devices. As CTO worked with marketing, sales, and executive management to develop strategic plans and communicate them to our customers, prospects, analysts, partners, and the press. Key technical contact for several Fortune customers, both pre and post sales. Contact kenwaln at pacbell dot net. Specialties Software Engineering, Systems Engineering, Multi-channel Contact Center Software, CTI, team building, solving complex problems, understanding business implications of engineering decisions, Customer advocacy. Technologies c, Java, Windows, Linux, VoIP, CTI, CRM, Scripting, SQL, Internet. Mobile
Ken Waln lives in Dallas, Texas, but has also spent time in Fort Morgan, Colorado.
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