Leader in IT Service Management, with a long history of outstanding successes in the field of Service Delivery. Experience in process design and continuous improvement, data management and governance, project management and vendor coordination which allows for the delivery of quality systems and operational improvements. Led many successful projects, including help desk implementations, Remote Access and Virtual Service Desk. Specialties ITIL Process Improvement; Project Management, Incident and Problem Management; Remedy Administration; Service Delivery; Virtual Team Leadership; Communications. Additional Relevant Experience: Ebasco Services Inc, United Nations, New York, NY - Journalist intern for the UN Press Corp as part of the Al Ahram press team. Mcgraw Hill Publishing, NY, NY, Stringer for the publication Mcgraw Hill Oilgram
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