Charles Crews is the Director of Customer Programs & Business Improvement for NiSource and is responsible for leading the strategic direction of customer engagement for the gas distribution operations division. In this role, Charles oversees automated meter reading (AMR) programs, advanced metering infrastructure (AMI) strategies, energy efficiency programs, customer relationship management (CRM), and distribution/customer operations business improvement initiatives. Prior to this role, Charles was the Director of Capital Program Management for NiSource where he managed the gas distribution segment’s $400MM capital program with operating companies located in six states. His responsibilities included leading the capital strategic planning and allocation process, developing infrastructure programs, managing gas systems planning, and implementing process controls for project scheduling, engineering, construction, and facility mapping. While at NiSource, Charles has held several key leadership positions spanning across engineering, gas operations, gas/electric systems planning, construction management, geographic information systems (GIS), corporate policy/procedures, and new business development making him a uniquely diverse industry leader. With a proven track record for directing and implementing change, he has been actively engaged in several corporate business transformation initiatives, continuous improvement programs, employee engagement initiatives, and strategic planning efforts. Charles earned a bachelor’s of science degree in industrial and systems engineering from Ohio University and a master’s in business administration from Capital University. He has also participated in executive leadership courses at both Carnegie Mellon and Rice University. He proudly serves as an executive board member for Ohio University’s Alumni Association and is an active member of the National Black MBA Association and American Association for Blacks in Energy.
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Charles Crews's address is ***** Bourke Rd, Columbus, OH.
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Charles Crews's age is 51.
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Charles Crews's phone number is (614) 746-****.
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