Also known as: BruceBKlein
IT can be one of the most frustrating functions within any company especially when the necessary devices aren't working properly. As a customer-focused IT professional, I understand that any down time is time wasted, so I strive to deliver quality troubleshooting in a timely fashion to provide excellent customer service. With a background in a wide array of IT projects in matrixed work environments, I have built up IT system expertise that supports business objectives and enables organizations to meet business goals while ensuring day-to-day operations run smoothly. Developing and delivering projects and business solutions using technology tools to meet organizational goals on-time and on-budget while working effectively with internal and outsourced IT (vendors and contractors) is the best part of what I do. Keeping this positive outlook that is customer-centric has allowed me to enjoy consistent success in reducing operational costs while improving delivery quality and responsiveness, which has boosted customer satisfaction levels. Specialties Budget Business Continuity Change Management Compliance Disaster Planning ERP, CRM, MES Global IT Operations Infrastructure Service Desk Operations Network Admin Project Management Security Staffing Team Development Strategic Planning Vendor Management Compliance SOX, ISO, HIPAA Languages .NET, VB, Pascal, PLSQL Databases Oracle gii, MS Access, MS SQL Server Platforms Windows . R, Solaris, Novell, Oracle, OS , UNIX, Linux, LAMP, VDI Hardware IBM, HP, Compaq, Dell, SUN, Cisco, Adtran, Hitachi, EMC, Netapp, F, Riverbed, Wireless Software Microsoft, Office, Project, Visio, SharePoint, Exchange, Lotus Notes, Oracle EBS, JD Edwards, Camstar MESA, SAP, Deltek, Crystal, HEAT, BMC-Remedy, Service Desk Plus, Salesforce.com, Nagios, VMware, Citrix, VoIP (Shoretel, Fonality, Cisco), VideoAudio conferencing (Adobe, Citrix, Cisco, PGI), Google Enterprise
