Also known as: jeffallenknox
With experience in various corporate environments and industries, as well as in entrepreneurial endeavors, Jeff has strong domain knowledge in IT service management, IT infrastructure operations, IT vendor management, business intelligence, and project and program management. Jeffs results orientation coupled with his strong analytical skills enable him to lead teams that produce solutions. His strength as a learner and interest in continual improvement along with his technical breadth and depth enable him to innovate and deliver value through leveraging technology to meet needs and solve problems. Jeff is an experienced technology leader focused on delivering business results through envisioning and leading teams to effectively develop and execute strategies. He has led the development of strategic plans and the creation of teams in multiple environments to meet organizational needs and accomplish goals. Specialties IT service management, ITIL Software development Project and program management Scrum methods Balanced Scorecard Business alignment Strategic planning IT Financial management IT Vendor management Governance, Risk, and Compliance Business Intelligence Performance and metrics analysis CertificationsLicenses PE, PMP, CSM, ITIL Foundation, ServiceNow Certified Adminstrator Technologies ServiceNow, Business Objects, Xcelsius, Remedy, BMC, PeopleSoft
