Also known as: KSmithGeek
• Technical support specialist, extensive experience (15 years) and training in pc hardware and software troubleshooting, diagnosing and problem resolution; network fault isolation and solution implementation. • End users’ desktop support, and server administration. • Specialty is diagnosing, troubleshooting and repairing Microsoft operating system, applications, hardware, and network issues. • Experience and working knowledge of the Linux and Macintosh operating systems. Specialties Windows XP/Vista/Windows 7, Windows 200x servers, Macintosh,Linux, IRIX, Microsoft Office 2000/03/07/10, Visio, Norton Anti-virus, Ghost, Retrospect, Continuous Data Protection (CDP), Outlook, Remedy, Cisco Unity, Rescue123, SMS, RightFax, Open Office Active Directory, DHCP, TCP/IP, RDP, SMTP, FTP, VPN, Terminal Services