Also known as: MaryEllen_A
Currently helping clients to Deliver exceptional customer experiences Leverage knowledge across their businesses Implement process automation and process compliance With the goals of acquiring new customers, retaining more customers, and increasing operational efficiencies. Solutions Chat - Customer favored, most cost-effective service channel Knowledge - Drives First Call Resolution, enables the workforce by delivering the right information at the right time on any device Social Customer Service - Allows the voice of the customer to be heard and engaged within social channels, online communities and through surveys Web Self-service - Provides customers the right answers when they need them
