Vashon, WA | Port Orchard, WA | Seattle, WA
Also known as: monalita
Customer Service and Support Executive with solid track record of leveraging world-class customer service best practices and call center management expertise to build client loyalty, satisfaction, and sustainable business growth. Over 20 years of driving customer service and advocacy, employee satisfaction, call center operations, and business process improvements with a consistent record of exceeding expectations. Proven Leadership Ability. Intuitive, approachable, and skilled in building and leading cross-functional teams toward common goals, developing employees into customer-centric associates, and fostering culture of accountability. Industry Strategist. Exceptional ability to design and build efficient, cost-effective, and high quality call centers, complete with metrics, analytics, and service trending, monitoring, and mediation capabilities. Track record of success in strategic planning, product and service launch, and CRM IT optimization. Specialties Process Improvement Call Center Operations and Technology Customer Service Organizational change management Work at Home (WAH) initiatives SaaS CRM Strategy and Product Management Technical and Operational experience Product Management and Strategy Product Marketing Change Management Telecommunications Operations
