Also known as: peterhallen
Over 15 years deploying and managing operations for customer service departments and call centers. Initiated a comprehensive change program achieving substantial improvements in customer service, productivity and profitability. Implemented vital programs that increased operational excellence, retained customers and generated new revenue streams. All have been deployed in Technology, Health Care, Disease Management, Health and Wellness, Consulting, Start Ups, and Small/Large Companies. PAllenSite outlines my results and thoughts in my professional career. Details can be found at www.pallensite.com. Over 5 years creating, deploying and developing SharePoint solutions. Initiated comprehensive soltuions for PMO, Business Planning Counsel, IT, Account Management, Operations, and Analytics. Created solutions using JavaScript and JQuery to enhance the solution and user experience. All have been deployed in Technology, Health Care, Disease Management, Health and Wellness, Consulting, Start ups, and small/large companies. BistsOfSharePoint outlines many of the customization and solutions that I have deployed. Site houses solutions, and a Blog outlining these solutions. Details can be found at www.bitsofsharepoint.com. Specialties Overall Core Strengths - Inbound/Outbound call Efficiency, Leadership/innovation management, Production and efficiency optimization, Performance Engineering, Organizational/team leadership, Customer service and retention management, Multi-site and project management - - SharePoint Core Strengths - Site Planning, Site Development, List and Libraries, Document Management, Content Types, Work flows, User Interface, Enhanced solutions through JavaScript and JQuery, SharePoint Designer
