Also known as: Ryan_McDonald
Throughout my career I have achieved a successful relationship among technology, business, and customer values. Balancing a strong technical background with business experience through a -year track record spanning the fields of Management, Managed Services, Information Technology, Operations, Software Development, Professional and Consulting Services, and Customer Support. This has provided me with the experience to successfully analyze an organization's critical business requirements, identify deficiencies and opportunities, and lead employees to develop innovative and cost-effective solutions Enhancing competitiveness, Increasing revenues, Mitigating risks, and Improving customer service. Strengths Expertise Leading world wide, x, mission critical, secure, enterprise services and operations Service level agreements, business continuity, disaster recovery, and risk management Governance, compliance, internal controls, privacy, policy and procedure implementation Project, issue, change, and configuration management Highly available enterprise system architectures complex integrations Vendor, partner, customer management and relations Vendor and customer RFP, RFI, RFQ, SOW and contract generation, negotiation and billing Business case generation and presentation, strategy design and execution Capital operational budgeting, PL, solution service costing, TCO ROI Pre-sales scoping, proposals, presentations, and demos Customer communications including C-level Employee management, leadership, productivity, motivation, and bridge relations Problem solving, decision making in a fast paced environment with competitive prioritization Customer project collaboration including functional and non-functional solution design Collaboration with RD on product management, architecture, design and implementation Current on industry trends, practices, and advancing technologies such as Cloud Specialties Management, Leadership, Cloud, Software as a Service, Managed Services, Hosting Services, Technology, Project Management, Operations, Professional Services, Consulting Services, Software Development, Customer Support
