El Dorado Hills, CA | Sacramento, Others | London, England
Also known as: scrumpyusa
Dr. Williams uses the methods and theories of improvement science to help people continually transform their organizations and better serve their customers. He is a practitioner and teacher of the methods of improvement science and works primarily in service industries. His work has included projects in ambulance service, healthcare, transportation, education, family business, and aerospace. Specialties Process improvement, measurement, improvement coaching, PDSA testing, Myers-Briggs, leadership training, facilitation, healthcare, change management, organization transformation, organization development, action learning, large group processes, facilitation, speaker, team building, team communications, and ambulance systems.
