Also known as: ITMikeWilliams
As a senior Information Technology (IT) executive my reputation is built on a history of developing and leading high performing IT teams that deliver on the promise of service. As a change agent and strategist, I work with my teams to define innovative and pragmatic approaches to solving business problems while aligning IT strategies with business objectives. I have lead teams that consistently attain service delivery excellence, reduce costs, and optimize IT investments and resources. ? Specifically, I work with my teams to not only deliver rapid short-term results, but also a measurable improvement in service quality and customer service that yields significant short and long-term business value. Specialties ? Strategic Leadership ? IT Governance ? Project and Portfolio Management ? Global Service Delivery ? Cost Control ? Business-IT Alignment ? IT Investment Rationalization ? M&A Integration ? Service Improvement ? Process Optimization ? Infrastructure Management ? Offshore Delivery ? Staff Development & Mentoring ? Vendor Management ? Outsourcing ? Cultural Transformation ? P&L
Also known as: ITMikeWilliams
As a senior Information Technology (IT) executive, my reputation has been built on developing and leading high-performing IT teams that deliver on the promise of service. As a change agent and strategist, I work with my teams to define innovative and pragmatic approaches to business problems while aligning IT strategies with business objectives. I lead teams that consistently attain service delivery excellence, reduce costs, and optimize IT investments and resources. Specifically, I work with my teams to not only deliver rapid short-term results, but also measurable improvements in service quality and customer service that attains significant short and long-term business value. Specialties Strategic Leadership IT Governance Project and Portfolio Management Global Service Delivery MA Integration Service Improvement Process and Project Optimization (ITIL, Six Sigma, PMP, etc.) Infrastructure Management Offshore Delivery Staff Development Mentoring Vendor Management PL
