Also known as: wilsonsway
As an experienced web offset pressman in the printing industry, I developed a skill-set and knowledge from years of operating various offset presses, working in pre-press, on heat-set presses, offset forms printing and newspaper presses. My focus is to keep the presses running, on deadline and anyall auxiliary equipment performing to standards. As a front-line CSR (customer service representative) at Site, I provided support for Site customers via helpdesk and Live-Chat, tested issues with DNS, cPanel, WHM, websites and more for customers, followed up with customer help desk issues to confirm issue had been corrected, saw to it that escalated issues were sent to the proper department for attention. I also have volunteered in various web host forums, such as InMotion Hosting, Midphase and Site, where I assisted customers and visitors with their web hosting issues. I am also experienced in PC (personal computer) maintenance performing such tasks as repairs, softwarehardware installation, remote desktop support, various operating systems (GNULinux, Windows XP, Vista, Win ) My goal to learn as much as I can from new technology as it becomes available and how it can apply to the job at hand. Specialties Press Related Analyzing press-related problems Making necessary repairs to presses and equipment Conduct periodic preventative maintenance to ensure repeated peak performance reliability standards. Web Hosting Provided support for customers via help-desk, forums and Live-Chat. DNS, scripts, cPanel, WHM, CMS installations, FTP, email. Computers PC repair Back-up solutions Softwarehardware installation Virtual operating systems Remote desktop support Windows(XP, Vista, Win), Linux
